FAQ - Frequently Answered Questions
FAQ | Everything you want to know about Order on Outflits.com
How can I place an order?
To place an order, please follow these steps:
1. Select the product you'd like to buy
2. Select the Size fit for you ( Refer Size Chart to Find Perfect Size)
3. Add products to your cart By jut hit 'Add to Cart' or just hit 'Buy Now'
Choose or 'Add delivery address'.
4. Use a preferred payment mode and confirm the order
Where can I find the returns policy?
You can see the respective Returns policy on the product page.
What should I do if my order is approved but hasn't been shipped yet?
We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
Why is the 'Cash on Delivery' payment mode not available at my location?
Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit Rs.499-Rs4999.
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as we ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'Orders History' section on your Outflits.com My Account.
How quickly can I get my order delivered?
Orders will be delivered by the Estimated Delivery you see on the product page.
My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?
The courier service will contact you for delivery of your order. Please check your SMS for more details.
Why can't I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
What should I do if I don't get the invoice for my order?
We send a hard copy of the invoice in the shipments.
You Can also Contact us for invoice through Support
How will my order be delivered?
All orders are shipped by us through courier services who deliver the packages to your doorstep..